Terms of Service

By placing an order, submitting cards for grading, or otherwise using brotherstcg.net, you agree to these terms.

Orders & payment

All prices are in Singapore Dollars (SGD) and include applicable taxes unless stated otherwise. We reserve the right to cancel and refund an order if a product is unexpectedly out of stock or mispriced.

Refunds and cancellations

Sealed products are final sale. Once your order is paid, we don't refund or exchange sealed products if you change your mind. This covers booster boxes, packs, Elite Trainer Boxes and every other sealed item.

Pre-orders can't be cancelled. We order stock for you as soon as you pre-order, so a pre-order can't be cancelled or refunded once it's placed. If we can't get the product to you, we'll refund you in full.

If something's wrong with your order, for example a box arrives damaged, you got the wrong item, or a product isn't genuine, email admin@brotherstcg.net within 7 days of receiving it, with photos. We'll replace it or refund you. Please keep the box, shrink wrap and packaging until we've sorted it out.

This doesn't affect your rights under Singapore law.

Grading submissions

• We act as a submission concierge to PSA, final grades are determined solely by PSA, not BrothersTCG.
• Declared card values are used for insurance during transit; they are not a guarantee of the graded value.
• Turnaround times shown at submission are estimates based on PSA's published service levels and can change.

Authenticity

All sealed and single-card products we sell are guaranteed 100% authentic. If you believe you've received a counterfeit item, contact us within 7 days of delivery.

Vouchers and promotions

• Vouchers have no cash value and can't be exchanged for cash. One code can be used per order, within its dates and conditions.
• The welcome voucher is one per person and only works on the account it was issued to. Making extra accounts to get more vouchers isn't allowed.
• We may cancel vouchers, or orders that use them, if they're misused.
• We can change or end a promotion at any time. Orders already placed keep the price they were placed at.

Member points

• Members earn 1 point for every S$1 they pay for products, after discounts. Shipping and processing fees (card or wallet) don't earn points. Points are added once an order is completed, meaning collected or delivered.
• Every 500 points take S$5 off products at checkout. Points have no cash value and can't be used on shipping.
• If an order is cancelled or refunded, the points it earned are removed and any points it used are returned. If some of the points it earned have already been used, their value (S$1 for every 100 points) is taken off the refund.
• Points expire if your account has no orders for 12 months.
• Points belong to your account and can't be transferred. We may remove points earned through misuse. We can change or end the points programme with reasonable notice, and points you already have stay usable until it ends.

Members' early access

Some products go on sale early to signed-in members who receive our emails. Early access is offered while stock lasts and doesn't guarantee you an allocation.

Your account

One account per person. You're responsible for keeping your login details secure, for activity on your account, and for the accuracy of the shipping and contact details you provide. You can close your account at any time by emailing admin@brotherstcg.net.

Limitation of liability

BrothersTCG is not liable for indirect or consequential losses arising from delays at PSA or third-party couriers outside our control.

Contact

Questions about these terms: admin@brotherstcg.net.